Are all the products on your site new?

Yes.  Every product we ship is new and comes with the full manufacturer’s warranty, unless otherwise noted in the product description. We do have some used items, but they will be described as such.

How long will it take for me to receive my item(s)?

That depends a little on where you are located and how close that is to a distribution center.  The average order arrives at its destination within 3-4 days. Most of our shipments are via  Parcel Post,
 
What is your refund policy?

Please see our store policies for complete refund information.

What warranties do you offer?

All warranties are serviced by the manufacturer of the product. We do have an exchange offer for defective products. Please contact us if you have a defect complaint. Items returned for any other reason (except mis-shipments by us) are subject to a restocking charge. Again, contact us with any concerns.

How can I contact someone if I have a question?

You may reach us toll-free at 1-800-836-6536

How do I know my personal information is secure?

Our commitment to your security is a top priority. We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com).  We process all charge card payments in-house, no third party involvement.

We hear a lot about the few mishaps in the system, but you don’t often hear about the millions of transaction that take place flawlessly every day over the internet.  To date, we have had no reports of any security problems with any of our customers.